Staff was excellent. First time in Cozumel so we were a little unsure about travel, car rental, locations of restaurants, etc. But the maid was awesome and Raul was, too.
We loved Cozumel in general and Residencias Reef 8170 in particular -- it is away from the bustle in San Miguel (which means a newer pre-reserved rental car from a reputable company is highly recommended, as the taxi service is $15/$150mx to San Miguel one way, and service to the rest of the island is limited). Fail to reserve in advance, and you are likely to get a lousy older car at high prices. RR #8170 does not have much of an ocean view, but one of the pools has a dynamite view, and is away from most of the condos, and at least while we were there, few people were using it. The beach is a very quick walk (beach front for one of the condo buildings) and adequate snorkeling is possible there if ocean conditions are calm, though boat and jet ski traffic limits how far you can go out away from the beach. We saw many types of fish, along with spiny lobsters and some conchs, but better snorkeling can be found elsewhere. The roof was free of any odors (many hotels and resorts rooms smell like mold from the humid environment) and very clean. We loved the freshwater "dunk tank" for snorkeling/scuba gear next to the outdoor shower -- a brilliant idea. The "swamp" may not appeal to some -- it looked to be designed to help filter the stormwater and graywater rather than dumping directly into the ocean like most resorts, but we loved it, as the bridge / walkways were very scenic and pretty, and we saw several birds resting there, along with the ubiquitous geckos and iguanas. Luis and Raul were available by phone for questions or concerns, but don't expect the gate guards to speak English well or be able to help much with the room. We loved RR and will likely stay again the next time we come to Cozumel, or else a private house or smaller condo.
We had a very good two week stay at Residencias Reef. We were very impressed with the grounds and the swimming pools. Lovely! Our maid service was terrific. The unit was clean and comfortable and in a very convenient location. Everything worked well except for the air conditioning unit. It was very loud and disruptive, so we hardly ever used it. We didn't see our agent from At Home in Cozumel until we'd been there about a week, so I would suggest that he should check in much earlier with guests.
The unit was beautiful and very comfortable and clean. The location was truly ideal. It would have been nice to have actual beach towels and the veranda with the perfect setting could use some comfortable furniture and made into a beautiful extenstion of the unit.
The staff from security to grounds keepers were very friendly. It was very safe. It has a telephone with free calls. It had a lovely view. The Residencia Reef is a wonderful place to stay. The only negative is the studio has a slight musty odor when you 1st walk in. We would definitely stay again.
The cando was great. Very roomy for a studio. Nice kitchen, great refrigerator. The pot & pan situation was quickly remidied by the person in charge of the housekeeping. We had a problem with the internet access and the safe but the manager came in a timely maner with help, he failed to address the fact that there was supposed to be a stero/CD player. The washer did not work, but the housekeeper did our laundry for us-she did a fantastic job everyday with the cleaning. The grounds were very nice, pool and rooftop area excelent. All in all a terific value.
Condo Units are always clean and just perfect for two or for the whole family. Diving and snorkeling is just perfect of the beach
2nd time here- wonderful except for a couple of small things- kitchen lacked basic cookware, not enough towels.
Cant wait to go back to condo 8170. The place and grounds were kept in excellent shape. We cooked a couple of meals and made coffee in the kitchen and found it very funtional. there is a roof top patio that is not mentioned that is beautiful for cocktails in the evening. I dove with the Blue Angels dive shop, and they picked me up at the Wyndams dock, a 200 meter walk. The staff and grounds keepers were very friendly and helpful. the Beach, and pool were never crowded, and it was the start of spring break! the beach has rocks as it enters the water for a few meters,if your fussy bring water shoes or Tevas. Its a short walk to other beach clubs for lunch if you like. We rented a car to Explore the island and get groceries. Theres great snorkeling spots just north of the Wyndam on the beach front road. Great spot, good location, good value!
Vercy nice condo; the property is very quiet and uncrowded. Need a car to get to town but we knew that going in, and the distance from town was worth the trade off.
We spent a wonderful 7 days at Residencias Reef. The property is gorgeous and very well kept. The people were friendly and welcoming and made us feel like we were home. Our condo was very nice and had almost everything we needed (could use a few more things in the kitchen). We really appreciated the washer and dryer as our previous rental did not have this available. The roof top was a wonderful place to sit in the morning while we drank our coffee and met new people. The view of the ocean is unforgettable, we even had the pleasure of listening to a Mariachi band while we enjoyed the view in the evening, with marguerita in hand! The snorkelling was quite good under the nearby warf with many colourful fish. Thank you for a great place to stay, we will be back.
There were a couple of problems with the condo, but I emailed the property management and everything was taken care of.
We really enjoyed the property and our stay. The property is a ten to fifteen minute drive from down town. The grounds were excellent and our room was very nice. The maids cleaned daily. the kitchewn was very nice and stocked with all the needed utensils. Loved being on the ground floor.
Everything was great!!
It was just perfect - Better than anticipated - Amazingly surprised - Would love to go back - Javier (manager) was very available and very pleasant!!! Thank you! Grace Barbiera
The Residencias Reef is a beautiful Property. Unit 8170 was perfect for just the two of us. The pictures on the website do not do it justice. First of all, it has a georgous bathroom. We were not sure it even had a bathroom from the website. The unit is on the ground floor with a nice patio that steps down to the beautifully landscaped grounds. Both lovely pools are just feet away. You can see the wonderful beach and the tourqoise sea, through a forest of majestic palms. The photos on the website need to be updated! We had the best vacation, yet. We will most definitly stay here again.
Great place! Very beautiful accommodations and location right on the beach. Very quiet as there were few other tenants. However, next door at Wyndham they were partying all day and into the night. Had the pool to ourselves on several occasions. Only disappointment was the quality of snorkeling off of beach and very warm water. Loved the ability to cook own meals and great maid service. Had the most fun at the Chaudraui grocery store! Also, really enjoyed the parks, particularly the Punta Sur with great snorkelling... saw a huge sea turtle! Got my boyfriend to experience Discovery Dive and highly recommend Mario at Studio Blue Dive Shop. Overall, great experience and would truly love to own a condo at Residencias Reef. Will return!
This place was clean, quiet and had a well outfitted kitchen. There was plenty to see and do.
This studio was very nice. Had everything we could ever need except for a hair dryer and clock by the bed. Staff was very friendly. It was very peaceful. I think most people go sight seeing for the day, so there weren't many people at the pool or the beach. Sometimes we had it all to ourselves. If you want a party atmosphere, all you have to do is walk down the beach a bit and you are at Carlos N Charlies or the San Francisco public beach with food and drinks. Awesome value.
Glad you liked the place so much. It really does offer so much for so little.
The whole stay was exactly what we were looking for. the only thing that wasn't great was the grocery delivery, we only got some of What we ordered, the things that were not in the room we did see in the grocery store(not sure why they did not get them for us)
From our first phone call to inquire about the property to driving out the gate to leave, everyone was polite and helpful. The condo we stayed in (8170) was a studio but absolutely perfect for us. Having a kitchen was wonderful...we bought drinks and snacks to keep in the room which was nice. The property is beautiful and the staff is amazing, always working so hard to keep it clean and to make sure you have a great place to stay. We will definitely stay here on our next trip.
My husband and I had a wonderful time in Cozumel, especially where we stayed. Our little studio was a one minute walk to the beach. Everything was quiet and peaceful at the resort and if you wanted a little more excitement and adventure, you could walk down the beach and go jet skiing, snorkeling, etc. The resort isn't in the hustle and bustle of the city, as it is about five minutes out of town but thats what we loved so much about it. The staff is infinately helpful and there are always taxis available any time of the day or night. We had a wonderful time and would suggest this resort to anyone!
My rental was great value for the money at $90/night for ten nights. It wasn't too convenient requiring a taxi, car rental or scooter from town. However the unit was in great condition, nicely appointed and I enjoyed my stay.