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Reviews for this Property

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Wonderful Stay at Residencias Reef

    Gordon D from Katy, TX recommends this property
    Stayed 8 days in August, 2011

    The property's general condition did not rate five stars only because the air conditioner in the bedroom was very noisy and even though we reported it, it was not fixed while we were there. FYI, the air conditioner in the living room also has a problem.
    When it is turned off it freezes up and when it is turned back on it makes a tremedous amount of noise as the ice breaks up and water runs down the wall. This needs to be looked at also. Other than that, the people/staff were all very friendly and helpful.
    Great facility. Can't wait to go back.

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    What could be improved upon.

    A Guest from Muskegon, MI recommends this property
    Stayed 14 days in February, 2011

    The notebook in the unit is totally out of date, including many telephone numbers. There should be written instructions on how to use the oven and range. There should be written instructions about the washer and dryer, using a German machine with Spanish instructions is very difficult at first.I'm not sure if the cleaning lady used soap in the washing machine as the towels come back with a greyish cast.Javier was extremely helpful and gracious with all our problems,but written instructions would save him trouble and would save us time and irritation.

    Manager Response

    Dear Morton, We appreciate you vacationing with us and thank you for the feedback too. We have updated the phone numbers in the binder and will include instructions for the washer and dryer as well. We are glad to hear Javier, from our local office was a help. Thank you again, Team At Home in Cozumel

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By david s

    A Guest from st-donat, quebec recommends this property
    Stayed 14 days in January, 2011

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    I'll be back

    A Guest from Evanston, IL recommends this property
    Stayed 14 days in February, 2010

    Our 1 bdrm condo was everything I had hoped for. Loved the quiet location & very restful. Had some minor problems with phone & satellite dish but that was quickly remedied. Javier responded within reasonable time. Our maid kept the place spotless - even emptied our dishwasher. Very pampered.

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By Holly G

    Holly G from North Saanich, BC recommends this property
    Stayed 16 days in November, 2009

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Great unit!

    A Guest from Glen Ellyn, IL recommends this property
    Stayed 7 days in March, 2009

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    great trip

    Kathleen E from Ypsilanti, MI recommends this property
    Stayed 7 days in February, 2009

    very nice!! nice and private, clean, beautiful!!!

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Residencias Reef November 2008

    A Guest from MINNEAPOLIS, MN recommends this property
    Stayed 7 days in November, 2008

At Home In Cozumel Inc18356 Coral Sands Way Boca Raton, Florida 33498-1971+1 (800) 833-5971webmaster@athomeincozumel.com
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